A message from the Elenos Group President about Covid-19
Dear Valued Client and Suppliers,
The Elenos Group of Companies, which includes Elenos, Itelco, ProTv, and Broadcast Electronics, is closely monitoring the impact of the coronavirus (COVID-19) at global and local level for all our business units. The safety of our employees, clients and suppliers is our top priority. We are following the guidelines of the World Health Organization (WHO), the Centers for Disease Control (CDC), and our respective state and local authorities.
We are committed to seamlessly providing the service and support you depend on from us. With this in mind, it’s important to note that both the WHO and the CDC have advised that there is minimal risk of transmission of the virus from the handling of mail and packages; so our technical support and services are available as normal.
What the Elenos Group is Doing
Our plans to continue business as normal are designed to address various threats and vulnerabilities, including a response to the pandemic and high absenteeism. We have detailed plans in place to protect our personnel and limit the spread of disease. We also monitor the CDC and the WHO websites and communications to ensure our response is following their guidelines.
Here is an overview of the procedures we have implemented related to COVID-19:
_Employees who are sick or have come in contact with someone who has tested positive for COVID-19 have been instructed to stay home and seek medical guidance.
_Travel for internal meetings has stopped and we have prohibited all non-essential business travel.
_The need to follow local authority guidelines and recommendations has been enforced.
_Messaging around general hygiene, authoritative websites to monitor, and sanitizing efforts for our workplaces have been communicated to employees.
_We have suspended all site visits to our operating centers around the world. This applies to clients, partners and Elenos Group employees not officially assigned to a facility as their normal work location.
Most of our sales and services teams are working remotely and equipped with the tools to handle the majority of your needs.
Finally, we understand the importance of supporting your business and that you, too, may have employees working away from the office. We’re pulling together as a global team, using our available local resources to support all of our customers, no matter where they are. To obtain support and service instead of calling, please consider using our web-based support portal at www.bdcast.com/support or email us directly at firstname.lastname@example.org. If possible for all communications please including sales and support, use these electronic means versus calling. All sales staff are available to answer any commercial questions you may have.
We believe that by taking these steps, as well as staying informed, we are well prepared to handle potential interferences that may prevent us from serving your needs.
Please visit our websites, www.bdcast.com and www.elenos.com where we will post updates on any additional contingency measures or action plans in the future. If you have further questions, please reach out to your Sales Managers listed below.
Your Sales Representatives
Western Region USA / Marti STL
Central Region USA
Eastern Region USA
International Direct Sales/AudioVault
USA AudioVault Sales
Middle East and Africa Sales
Elenos FM Radio Sales
BE FM Radio Sales